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FAQ - HOW TO SPA
Who will help me decide how to choose my treatments?
Our spa receptionist will help you plan the perfect spa experience, including the best sequence for your treatments.
What if I have special health problems?
Please notify a spa receptionist before booking your treatments if you have high blood pressure, allergies, other physical ailments or disabilities, or if you are pregnant. All spa guests will be asked to complete a brief medical questionnaire upon check-in, designed with your well-being in mind.
May I request a male or female therapist?
Yes, of course, but we cannot guarantee the availability of a particular therapist or gender. Whether you choose a person of the same or opposite gender, all of our therapists are trained to drape sheets discretely over areas of the body not involved with the treatment. We respect and protect your privacy at all times.
What do I wear during my treatment?
Most body treatments are enjoyed without clothing. Undergarments may be worn if preferred. Most importantly, wear what is comfortable for you. We ask that guests shower prior to their treatments or use the pools. Towels, robes and sandals, as well as lockers are provided for our guests with appointments.
What about my comfort?
This is your time and you should delight in the experience to the fullest. Whether it's the room temperature, the amount of massage pressure or the volume of the music... just tell us.
Is there a minimum age?
All spa guests must be at least 15 year of age.
Should men shave before a facial?
Shaving isn't necessary, but it is recommended. If you shave prior to your facial, be sure to do so at least two hours prior to your scheduled appointment.
What if I'm late for my appointment?
We suggest that you arrive at least 30 minutes prior to your first scheduled appointment so that you may enjoy our relaxation room, jacuzzi and eucalyptus steam room. Arriving late will simply limit the time for your treatment, potentially reducing its effectiveness and your pleasure. Your treatment will end on time so
that the next guest is not delayed.
What about payment for spa services?
We accept all major credit cards and travelers checks. You may also charge spa services to your hotel account.
How do I make a reservation?
We suggest making all spa reservations as soon as possible. Not all treatments are available everyday. For appointments, please call (702) 797-8030.
What if I need to cancel my appointment?
Because your spa services are reserved for you, we ask that you notify us at least 24 hours in advance if you need to cancel or reschedule. Fifty percent of the value of your service will be charged for cancellations with less than 24 hour notice. All cancellations must be verified with cancellation number.
What is customary gratuity for spa services?
In appreciation of outstanding service gratuities may be given at your discretion to your treatment therapists and/or spa attendant. Customary is 15% to 20%. All day packages will have an additional 20% service charge
added to all package prices.
Hotel Guests - We provide our hotel guests with use of the spa facility
eucalyptus steam room for a nominal daily fee.
All spa treatments and prices are subject to change without notice.
Spa Costa Del Sur reserves the right to change, modify or eliminate any treatments
at managements sole discretion.
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